Drobo 5N
We at Drobo have long been committed to the best storage experience ever, and we recognize that fulfilling this mission means having great support in addition to an innovative, intuitive product. That’s one of the reasons we like to give you a number of ways to contact our trained Drobo support organization – for whatever you need. Let’s quickly go over the options:
If your question or issue can’t be immediately resolved directly through the use of the Drobo dashboard and built-in Drobo messages, then you’ll want to contact the support team at Drobo. They will begin working on the issue as soon as you call or submit your question via our online system, and they’ll make sure you are satisfied with the resolution when the process is complete.
Drobo Support Online
The most popular method for contacting Drobo Support is via an online request. This method is convenient, quick, and will get you an answer within one business day, usually sooner. Using this method expedites your request because you can submit it at any time, from anywhere. Just submit an online request through the Drobo website, or use this link: https://support.datarobotics.com/app/ask
Drobo Support by Telephone
If your Drobo problems need to be addressed more immediately, you’ll want to contact Drobo Support by telephone. The hours and regional Drobo support center phone numbers can be found on the Drobo website, or by following this link: https://www.drobo.com/support/contact-support.php. All support calls are handled by our trained staff in your region (for example our U.S. teams are in Omaha, Neb., and San Jose, Calif.), so you can be assured of the best accessibility and experience possible.
New – Live Chat
Oftentimes the support you need is not for a problem, but simply to get an answer to a question, or get advice on how to do something. Part of the teams in Omaha and San Jose cover the Live Chat service on our website, and at most times throughout the day you can quickly get your answers and information live. If your case is one best addressed with live support, our experts will help get you to the best person immediately. You can find Live Chat on the Products and Solutions pages of the Drobowebsite, it pops-up after about 10 seconds in the lower right of your browser window.
And finally, if contact Drobo through the Web, by phone, or via Twitter isn’t convenient or getting you what you need, you always have my email ([email protected]) and phone number (408-276-8637). No, I am not the world’s best tech support agent, but I do care that your questions are addressed in the best, most professional manner as soon as possible. I won’t personally call everyone back, but I will make sure someone does!
Thanks – we realize that nobody wakes up every day “wanting” to call any customer support organization. But when you have to, let’s try to make it flexible, professional, and easy so we can communicate when you have questions or simply need some advice. That is why we are here; you have our word—and unwavering commitment—on that.
Tom
Learn more about Drobo at Drobo Business and Drobo Reviews. To learn more about the experience of a Drobo, request a Drobo for business live demo here. Find us on Facebook, Twitter, YouTube, LinkedIn, and Google+.
